www.prokart.co believes in prompt service & quick deliveries. So, we have a vide range of shipping partners .
These are standard ecommerce shipping companies delivering more than 25000+ Pin Codes all over India.
Prokart is the operator of www.prokart.co (https://www.prokart.co). By placing an order through this Website you
will be agreeing to the terms below. These are provided to ensure both
parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.
- General
Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time
there may be a stock discrepancy and we will not be able to Fulfill all your items at time of purchase. In this instance,
we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the
backordered item or if you would prefer for us to process a refund. www.prokart.co Prokart is not at
all responsible for goods damaged in Transit.
- Shipping Costs
Shipping costs are calculated during checkout based on weight, dimensions and destination of the items in the order.
Payment for shipping will be collected with the purchase.
This price will be the final price for shipping cost to the customer.
- Delivery Terms
3.1 Transit Time Domestically
In general, domestic shipments are in transit for 2 – 7 days. But due to any sudden consequence or due to any problem of
the courier company delay in delivery may happen. You can track the shipment online and contact the call center of the
respective courier company and co-ordinate with them for delivery.
3.2 Transit time Internationally
Generally, orders shipped internationally are in transit for 4 – 22 days. This varies greatly depending on the
courier you have selected. We are able to offer a more specific estimate when you are choosing your courier at checkout.
3.3 Dispatch Time
Orders are usually dispatched within 2 business days of payment of order. Our warehouse operates on Monday – Saturday
during standard business hours, except on national holidays at which time the warehouse will be closed. In these
instances, we take steps to ensure shipment delays will be kept to a minimum.
3.4 Change Of Delivery Address
For change of delivery address requests, we are able to change the address at any time before the order has been
dispatched. Contact our Logistic department for any assistance.
3.5 P.O. Box Shipping
www.prokart.co will ship to P.O. box addresses using postal services if we are unable to offer couriers services to these locations. Mostly rural areas or far small villages where standard courier services are not available we use India Post Service.
3.6 Items Out Of Stock
If an item is out of stock, we will dispatch the in-stock items immediately and send the remaining items once they
return to stock.
3.7 Delivery Time Exceeded
If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.
You can track the shipment online and contact the call center of the respective courier company and co-ordinate
with them for delivery.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of
their shipment based on the latest updates made available by the shipping provider.
- Process for parcel lost in-transit
We will process a refund or replacement as soon as the courier has conducted an
investigation and deemed the parcel lost.
- Return / RTO Shipments
The parcel returns or RTO (Return to Origin) after 2 or 3 attempts for delivery due to :
either rejection of the Receiver
or unavailability of the Receiver
or due to wrong address / Pin Code
or uncontactable Receiver
or due to any other reason if the parcel cannot be delivered to the Receiver where the courier partner is not at fault.
In any of the above mentioned situations if the parcels Return / RTO – Both Forwarding & Returning charges will be applicable which will be born by the Buyer / Reseller.
- Customer service
For all customer service enquiries, please submit an enquiry at info@prokart.co